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Multi-Family Services

Download the MultiFamily Full Service Brochure

Property Manager Information

Cart and Bin Set out Instructions

Carts or bins may not be placed curbside earlier than 6:00 a.m. the day before the regular collection day. Carts must be retrieved and placed on private property and out of view from the street no later than midnight on your scheduled collection day (HMC 5-1.15).

*New dark gray trash and blue recycling carts coming soon.Click here for more information.

Organics Service - FREE

Organics service is included at no additional cost with trash service. It is mandatory per a County ordinance that all apartment and condominium properties provide access to organics collection for residents.  Food scraps, food soiled paper and plant debris belong in the organics cart.  Call Waste Management at (510) 537-5500 to arrange service or to request a site visit from a WM representative who can help establish a comprehensive organics collection program for your property.

NEW! Mail Back Battery Buckets

The City of Hayward has partnered with WM to launch a free household battery recycling program for multi-family properties with common areas. This will enable residents to safely recycle household batteries. All battery bucket orders must be placed by the property manager/owner.

Managers/Owners are responsible for communicating instructions to residents such as the location of the battery buckets (lobby, laundry room, common area, etc) and for monitoring and returning the battery buckets. Property must have an indoor central location accessible to all residents for the battery bucket (such as a lobby, fitness center, or laundry room). Battery Bucket should not be left outside or in an outdoor trash enclosure

Here's how it works:

  1. Go to Microsite: to place your order
  2. UPS will deliver the battery bucket in a box
  3. Keep the box (with pre-paid label) to mail the battery bucket back

Battery bucket is for household batteries only. Household batteries are: AAA, AA, C, D, 9-volt, and coin/button-cell. Property managers can also call customer service at 510-537-5500 to order.

In addition, public locations are available to all residents -  Battery drop-off containers are available at:

  • Hayward Main Library 888 C St. on the 2nd and 3rd floor
  • Weekes Library 27300 Patrick Ave, Hayward, CA
  • Curbie (City's bookmobile)
  • Household Hazardous Waste Faciity in Hayward

Bulky Item Collection Service (Ordered for Residents) - FREE

WM offers bulky pickup service for multi-family property residents at no extra charge. No construction debris. For buildings with 15 or more units, property manager can order a roll-off container and schedule a clean-up event for residents. For buildings with less than 15 units, property managers can schedule a curbside appointment for residents.

  • Each property is allowed up to 2 cubic yards per dwelling unit (plus other items such as furniture, mattress, appliances, tires, electronics).
  • Maximum of 12 collections per year, and no more than 3 per quarter
  • Maximum time on site for roll-off is 3 days (in order to minimize illegal dumping)
  • Property manager is responsible for communicating with residents details about where the roll-off container will be, dates, and allowable items

Call WM at 510-537-5500 to order the service. Click here to download information.

Free Mattress and Box Spring Drop Off at WM's Davis Street Resource Recovery Complex
Alameda County residents and businesses can bring up to five mattresses or box springs per day to WM's Davis Street facility for free, Monday through Friday from 7 a.m. to 5 p.m., Saturdays from 8 a.m. to 4 p.m. at 2615 Davis Street, San Leandro, CA 94577

A $64.03 per item fee applies beyond the first five (5) mattresses or box springs. Visit Davis Street Resource Recovery Complex. for other drop off options and rates.

Self-haul Coupon for Two Cubic Yards - FREE
Waste Management provides coupons that waive the fee for disposal of up to two cubic yards of household refuse, plant debris, or electronic waste self-hauled to the Davis Street Resource Recovery Complex. Coupons are limited to only one coupon per apartment unit per year. To request a coupon, call 510-537-5500. Must provide proof of Hayward residency or service account to obtain a coupon.

Holiday Tree Collection = FREE
All multi-family properties are eligible for holiday tree pickup during the first two weeks of January. Only clean trees, cut into 5 foot sections or smaller without stands, lights or decorations will be collected.

Large Property Service - Owners/managers of buildings with 25 units or more may call Waste Management at (510) 537-5500 to receive a free roll-off box for holiday tree-cycling.

Household Hazardous Waste (HHW) - FREE
HHW Drop-off Center is located at 2091 West Winton Avenue, Hayward and is available to all Alameda County residents.  No appointment is needed.  The facility is open on Fridays from 9am-2:30pm, and on Saturdays from 9am-4pm, excluding holidays.  For more information and operating schedule, call (800) 606-6606.

Mandatory Recycling and Organics Service in Hayward

California state law (SB 1383) went into effect to keep compostable materials out of landfills. When we compost these materials instead of placing them in the landfill, we not only reduce methane emissions, but also create compost—a valuable resource for farmers and gardeners to grow healthy food.

In Hayward, the law is implemented under the Organics Reduction and Recycling Ordinance, through a partnership between WM, StopWaste, Hayward, and the Alameda County Environmental Health Department. It replaces and expands on the Mandatory Composting and Recycling Ordinance that has been in place in Alameda County since 2012.

All businesses, institutions, nonprofits, and multi-family property owners/managers must:

  • Subscribe to organics and recycling collection service: Contact WM at 510-537-5500 to order service if you don't already have it. Make sure you have sufficient size service to fit the disposal needs of your property. WM offers various sizes of carts and bins.
  • Provide indoor compost and recycling containers wherever there's a garbage bin (not required in restrooms).: Indoor bins must be labeled and color-coded, using blue for recycling, green for compost and gray or black for garbage.
  • Sort materials into the correct bins.: Compost: Food scraps, compostable paper, and plant waste. Recycle: Cardboard, paper, bottles, and cans. For more materials accepted in Hayward check
  • Educate employees, contractors, and tenants about the rules at least annually. Tenants must also be informed of the rules no later than 14 days after move-in and at least 14 days before move-out.
  • Check bins periodically, and provide feedback to residents if items are found in the wrong bins.

For details, visit