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Frequently Asked Questions

Q. Can I use carts other than the carts provided by Waste Management?
Q. Why is trash service mandatory and what are the rates?
Q. Can I still take two 32 gallon bags of trash to the transfer station each week free of charge?
Q. How often is recycling collected?
Q. Will I still be charged for recycling if I don’t want to use the recycling cart?

Q. What will happen if I put trash in my recycling cart?
Q. What if I have extra waste that won’t fit into my trash cart?
Q. What if I want an additional cart or different size?
Q. What should I do if a cart is stolen or damage?
Q. My trash/recycling pick up was missed, who do I contact?
Q. What can I do if I won’t be in town to take carts full of materials to curb on my collection day?
Q. How do I clean my cart?

Q. I am a property owner. How do I authorize WM to bill by tenant directly?
Q. I am a property owner. How do I authorize my tenant to use 1 of my 4 transfer station dumps?

RECYCLING

Q. What is single-stream recycling?
Q. What can I recycle at the curb?
Q. Do I need to rinse out my recyclables prior to placing them in my recycling cart?
Q. How do I recycle tree trimmings and yard debris?
Q. How do I recycle car batteries, motor oil and anti-freeze?

Q. Where do I take large appliances to be recycled? Is there a charge?
Q. Where do I take Household Hazardous Waste, Small Electronics, Computers and Televisions? 
Q. How do I safely dispose of needles?

 


 

Q. Can I use carts other than the carts provided by Waste Management?
A. The answer depends on your service. For Bear Shed and Wildlife Resistant Cart customers, you may continue to use your own carts.
All other customers are required to use the new wheeled Waste Management carts. These carts are easier to move and allow us to serve you better.

Q. Why is trash service mandatory and what are the rates?
A. Trash collection is a mandatory service per Section 3.1 of IVGID District Ordinance No. 1, which requires property owners or occupants to subscribe to solid waste collection service.  Recycling remains optional, but can save you money by reducing the amount of material in your trash cart.  IVGID encourages all customers to participate in recycling efforts.

Q. Can I still take two 32 gallon bags of trash to the transfer station each week free of charge?
A. No. In lieu of trash pick-up, customers may drop off their weekly service level worth of trash and recycling at the transfer station at no additional charge. When this option is chosen, the property will not receive collection on the next scheduled service day. If carts with materials are left curbside when this option is exercised, your account will be changed for an additional collection.

Q. How often is recycling collected?
A. Under the new agreement recycling will be picked up weekly on the same day your trash is collected.

Q. Will I still be charged for recycling if I don’t want to use the recycling cart?
A. Your recycling cart is included in your trash rate. Participation in recycling is not mandatory, but your collection rate will remain the same even if you opt out of the recycling program.

Q. What will happen if I put trash in my recycling cart?
A. The effectiveness of the program is a community effort. Just one resident can contaminate an entire load of recyclables. Therefore, if you put trash in your recycling cart, you may be billed for additional trash collection. You may also lose your option to participate in the recycling program.

Q. What if I have extra waste that won’t fit into my trash cart?
A. In addition to curbside collection, customers are entitled to take one load of trash (up to 3 cubic yards per load) to the Incline Transfer Station 4 times per year at no additional charge. The yard waste recycling program has also been extended to 16 weeks. Customers will get 96 stickers for curbside collection of yard waste.

Q. What if I want an additional cart or different size?
A. If you find the delivered 64-gallon cart is not an appropriate size for your needs, please contact customer service at (775) 831-2971 to request a 32 or 96-gallon cart. These carts will be delivered after January 1, 2017.

Q. What should I do if a cart is stolen or damage?
A. Contact customer service to replace or repair the cart.

Q. My trash/recycling pick up was missed, who do I contact?
A. Please contact customer service at (775) 831-2971

Q. What can I do if I won’t be in town to take carts full of materials to curb on my collection day?
A. As a courtesy, single family home customers (with appropriate IVGID ID/license/utility bill) may drop off the equivalent weekly curbside allocation of household trash and recycling at no additional cost. When this option is chosen, the property will not receive collection on the next scheduled service day. If carts with materials are left curbside when this option is exercised, your account will be charged for an additional collection.

Q. How do I clean my cart?
A. Cleaning out your cart is not necessary, but if you want to clean your cart, simply rinse with water and soap and allow to dry.

Q. I am a property owner. How do I authorize WM to bill by tenant directly?
A. Please call customer service at (775) 831 -2971. You will need to confirm that you are the owner of the real property. If no balance is owed on the current account, you may give permission for a courtesy bill to go to another person. If a balance remains on the account, it will need to be cleared before another person can be added to the billing.

Q. I am a property owner. How do I authorize my tenant to use 1 of my 4 transfer station dumps?
A. Landowners with accounts in good standing may grant their tenants access to use one of their 4 annual transfer station or landfill dumps. Download this form. Complete the form and give it to the tenant. The form should be presented to the scale house attendant on arrival. Disposal is restricted to one standard pickup truck load (three cubic yards) of material.

RECYCLING

Q. What is single-stream recycling?
A. Single-stream recycling allows customers the ease and convenience of placing all acceptable recyclable materials into a single recycling cart. This enhanced recycling program increases the recycling rate and makes recycling easier for residents.

Q.  What can I recycle at the curb?
A. You can place the following items in your WM Recycling Cart. A graphic of acceptable items may also be found on the blue lid of the recycling cart
- Glass (all colors)
- Aluminum cans, aluminum foil (no food residue), steel, or tin cans
- Clean mixed paper, junk mail, all office paper, magazines, newspaper, envelopes and paper bags
- Corrugated cardboard, must be flatten or cut into smaller pieces so that it fits in the cart.
- Paperboard, including cereal boxes, toilet paper rolls, paper towel rolls, cardboard egg cartons
- Hard plastics #1 through # 7

Q. Do I need to rinse out my recyclables prior to placing them in my recycling cart?
A. Liquids and loose food cannot be placed in the recycling cart. Food and liquids spoil the recyclability of paper and cardboard. Removing food from containers also reduces the risk of wildlife scavenging.

Q. How do I recycle tree trimmings and yard debris?
A. Please do not put yard waste in your recycling cart.
The Green Waste Program has been expanded. Customers will now get 96 stickers for yard waste collection. Yard waste may be placed in a heavy-duty trash bag and left at the curb for pick up on your regular trash day.  Each heavy-duty bag must have a green waste sticker for pick-up and cannot exceed 40 pounds. Stickers will be mailed to each customer’s billing address. Additional stickers can be purchased by calling customer service at 775-831-2971.

Q. How do I recycle car batteries, motor oil and anti-freeze?
A. Car batteries ($9 each), motor oil (limit 3 gallons), and anti-freeze can be turned in for recycling at the Incline Village Transfer Station during business hours.

Q. Where do I take large appliances to be recycled? Is there a charge?
A. Bulky items are not collected curbside under the normal service. Special pickup can be arranged by calling customer service at 775-831-2971. Appliance drop-off is available seven days a week at the WM Incline Village Transfer Station. Refrigerators, washers, dryers, water heaters and stoves are accepted for recycling for a fee. Refrigerators must be free of refrigerant prior to disposal or additional fess may apply.

Q. Where do I take Household Hazardous Waste, Small Electronics, Computers and Televisions? 
A. For more information on household hazardous and electronic waste please contact IVGID Waste at 775-832-1284 or online at http://www.ivgid.org/conservation/hazardous_waste.

Q. How do I safely dispose of needles?
A. Free Sharps Collection containers are available at the Waste Management office during regular business hours.  Each Sharps container comes with pre-paid return shipping for certified destruction.