Poster Most Common Contaminants
DownloadTrash, Recycling & Yard Waste Pickup
Willows has partnered with WM to provide residential waste service that sets the standard for sustainable trash disposal and recycling.
If a holiday falls on a weekday, collections for the rest of the week will be pushed back a day. For a Thursday holiday, service would be on Friday, and Friday service would be Saturday. For holidays on Saturday or Sunday, there are no delays.
CONTAMINATION AWARENESS
Unbag your recyclables to give them a better chance of becoming new goods. Plastic bags and liners contaminate the recycling stream. Join the BARE movement and keep recyclables free in the blue cart.
Important Announcement
Your everyday choices matter, and we’ve made it easier for you to make a difference. Recycling at home now includes plastic and paper to-go cups. Recycle these materials and show that small steps lead to big change. See how else you can help your community thrive.
Residential Trash & Recycling
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Learn Three Basic Rules of recycling:
Recycle dry bottles, cans, paper and cardboard
Keep food and liquid out of the recycling
No loose plastic bags or film, and no bagged recyclables
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Keep lids closed.
It prevents litter
It prevents propriety damage
And protects our community
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Set carts always against the curb
Carts should be at least 3 feet apart from other objects
Avoid overages to facilitate service
Review local residential trash & recycling guidance before your next pickup or service request.
Service & Collection Information
WM provides a 96, 64 or 35 gallon cart for weekly trash collection. Rates vary based on cart size selected. To view your specific service day, please click here, enter your address and select "Verify.”
Container Setout Instructions
Place container on the street with wheels against the curb by 5 a.m. on collection days and remove same day. Keep container at least three (3) feet from parked cars, mailboxes, and other obstacles that may prevent WM team members from picking it up.
How to Prepare Your Materials
All trash should be bagged. Do not overfill your container – the lid must close tightly. Overflow and materials outside may be subject to additional charge or will not be collected.
What Belongs in Your Container
As of January 1, 2022, California state law SB 1383 requires residents to separate food scraps, yard trimmings, and food-soiled paper from trash and recycling.
However, Willows has been granted an exemption from this mandate until 2027. That means that food waste and food-soiled paper can still be placed in the trash cart.
Acceptable items include non-recyclables, packaging, plastic bags, non-hazardous waste, and textiles (donate if lightly used).
Non-acceptable items include construction waste, auto parts, tires, household hazardous waste (paint, oil, household cleaners), medical waste, and electronic waste.
Set Up New Residential Service
For new service starts, please submit a request for help by clicking here. Select "Continue as Guest,” enter your address, and follow the prompts to submit a request.
Report a Missed Pickup
If your container was curbside by the specified time and not emptied, click here to report a missed pickup via the link that will appear under the "Next Pickup” section after 6 p.m. on your service day and will remain for 72 hours. Missed pickups cannot be scheduled if your container was not out or was blocked at the time of service.
If you do not see the "Report Missed Pickup for Prior Service” link, that means you are not eligible or are outside the specified time.
Questions? Unable to submit your request? Please scroll to the bottom of the page to live chat with an agent or request help.
Request an Additional Container
Additional carts are available for a fee. Click here to submit a request for help to make changes to your service. Select "Continue as Guest,” enter your address, and follow the prompts to submit a request.
Request a Container Repair or Replacement
To view your eligibility to request a container repair or replacement, please visit our support article, scroll to the "Residential” section, click "Get Started,” and enter your address.
Questions? Unable to submit your request? Please scroll to the bottom of the article to ”Request Help”.
