Supplier FAQs

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Coupa at WM

The Coupa solution provides many benefits to our suppliers, including free access to the Coupa Supplier Portal (CSP) where customers can manage their company information, view their POs, invoices, payment status and initiate e-invoicing to eliminate paper and support WM's green initiatives.

WM will not issue payments through Coupa. However, you will be able to see your payment details through the Coupa Supplier Portal.

If you do not have a Coupa Supplier Portal Account, WM offers an Invoice Portal where you can see your payment status.

If you have confirmed that payment has been issued on our Coupa Supplier Portal or through the Invoice Portal but you did not receive it, please reach out to us at wmsc.ap@wm.com.

Need Help?

The WM Supply Chain team is standing by to help.

Invoicing

Contact the WM Corporate Accounts Payable team at wmsc.ap@wm.com and request to have your Coupa invoice disputed. Once the invoice shows in disputed status, you can submit a correction or void the invoice. Disputed invoices will be voided after 90 days of inactivity.