How do I cancel a one-time service or a recurring service request with WM?

We understand plans can change. Currently, you can only cancel an order online if the service was originally requested online. You cannot cancel orders within 24 business hours of the scheduled service. If you scheduled your service through an agent, please select Request Help below to cancel your order.

1. Log in to My WM. If you have multiple accounts, select the account you want to manage.

2. Click on Order/Requests in the "Do More Online" section.

3. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.

4. In the "Upcoming" section, click on the order you want to cancel to open the "Cancel Request" dialogue box. Click the Cancel Request button.

If you don’t have a My WM profile and need to cancel your request, click Request Help below to get started.

Franchise Communities: Your services can only be cancelled if you are moving from your current location. Select Request Help below to get started.

Commercial Customers: If your contract is still active, early termination charges may apply. Click Request Help below to review your options with a specialist.

All Other Residential Customers: Scroll down to the "Still Need Help" section and select Request Help to cancel your service.