How do I request a bulk/junk item pickup?

Accepted materials vary by location, but common bulky, large, or heavy household items include:

• Mattress & box springs

• Bed frames

• Christmas trees

• Cabinets

• Sofa & furniture items

• Kitchen and laundry appliances

Check your address below to get details about your service area.

For residential customers, use the button below and enter your address to check your eligibility and see your personalized options for submitting a bulk waste pickup.

Schedule a Bulk Pickup

For business customers, scroll down and click the “Request Help” button to check your eligibility and see your personalized options for submitting a bulk waste pickup.

1. Log in to My WM. If you have more than one account, select the account you want to manage.

2. Click on Order/Requests in the "Do More Online" section.

3. Orders are organized into "Upcoming", "Attempted/Closed", or "Canceled/Voided".

4. The scheduled service date will be shown. If we need to adjust your pickup date due to operational changes, we’ll update it in your order history, so you always have the latest information.

Currently, bulk pickup requests can only be changed or cancelled while logged in to My WM. Bulk orders cannot be cancelled within 24 business hours of the scheduled service. Any applicable charges will still apply. If your original request was submitted through a voice or live chat agent, select Request Help below to continue.

1. Log in to My WM. If you have multiple WM accounts, you can select the account you want to view from the "Accounts" tile.

2. Click on Order/Requests in the "Do More Online" section.

3. Your orrders will be listed under “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.

4. In the "Upcoming" section, click the order you want to cancel to open the "Cancel Request" dialogue box.

5. Click the button.

If your order was not picked up or was partially picked up, follow the steps below:

1. Log in to My WM. If you have multiple WM accounts, you can select the account you want to view from the "Accounts" tile.

2. Click on Order/Requests in the "Do More Online" section

3. Orders are organized into “Upcoming”, “Attempted/Closed” or “Canceled/Voided”.

4. In the "Attempted/Closed" section, if available, click the order you want to report an issue with to open the "Report Issue" dialogue box.

5. Fill out the form and click Report Issue.

If you do not see your order in Order History, click Request Help below.

If you don’t have a My WM profile or your order is not available and you need to report a missed bulk request, click below for assistance from an agent.