If you’re wondering why your bill is higher than expected, or if you have noticed an invoice mistake, double charge, or unexpected payment, read more below to get help.
Here are a few of the most frequent questions we receive:
“Why is my bill so high this month?”
“My invoice looks incorrect- what should I do?”
“I think I was double charged or double billed.”
“I made a payment, but it looks like it didn’t go through.”
“My bill is wrong – how can I fix it?”
“Where is my refund?”
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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