My Account Help

Getting Started

Register for My Account

To register for My Account, go to the registration page and enter your account information. If you have existing services with Waste Management, you can link your account on this form as well. Simply click the “Existing Service” check box and enter your account information on the next page.

Link your WM Service to My Account

Linking your existing services to My Account allows you to manage your account online. You’ll need your WM ezPay ID, found on the top right of your invoice, and billing zip code. 

  • If you are a new WM.com user, you can link your WM service when you register for WM.com.
  • If you’ve already registered at wm.com and have not linked your WM service, go to My Account. Click on  “Add Account” and enter your account information.
  • To link more than one WM service, go to My Account and click “Add/Remove/Edit Accounts.” Here, you can link additional services or manage already linked accounts.
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Billing and Payment

Online Bill Payment

Go to the My Account section of WM.com to access online payment options, a free service. To make a payment, select the account(s) that you want to pay, and select your payment method.

If you have not registered an account with WM.com, you can still make a one-time payment. You will need your Online WM ezPay ID from your invoice, as well as your payment information. 

Make a One-Time Payment Online

If you have not registered an account with WM.com, you can still make a one-time payment. You will need your WM ezPay ID and your bank account or credit/debit card information.

Manage Payment Method

To manage your saved payment methods, go to the Manage Saved Payment Methods page. You can add a bank account or a credit card, or you can edit or delete a previously saved payment method.

Paperless Billing

To sign up for paperless billing, go to the Enroll in Paperless Billing page. If you have more than one account, select the account you want to enroll from the drop-down menu, and click the green “Enroll in Paperless Billing” button.

Automatic Payment

To sign up for automatic payments, go to the Enroll in Automatic Payments page. If you have more than one account, select the account you want to enroll from the drop-down menu, and click the green “Enroll in Automatic Payments” button.

View Invoices

To view or download your current and past invoices, go to the My Recent Bills & Payments section of WM.com.

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Services

Manage Services

To manage your services online, visit the My Services section of WM.com. Here you can view your existing services, view your day of service and local holiday service schedule, and make online requests. If you have Rolloff dumpster service, you can request Empty and Return service here. See “Request Empty and Return Service” below. If you have multiple accounts, you can select them from the drop down menu.

Request Empty and Return Services

To request empty and return service online, visit the My Services section of WM.com. Select your Roll Off account from the drop down menu, and click the green “Empty & Return” button for the account you need serviced. Fill out the form with your request information. If you do not see the “Empty & Return” button, you may not be eligible for online service.

Please note that requests must be made 24 hours in advance to allow for processing. If you need your container empty first thing in the morning, we recommend you request service on the day before.

If you need additional help, view the Guide for Scheduling Roll Off Empty and Return Service.

Get Estimated Time of Arrival

To get your estimated time of arrival online, visit the My Services section of WM.com. Select your account from the drop down menu, and click the green “Get Your Estimated Pickup time” button for the account you need information for. If you do not see this button, the ETA service may not yet be available in your area.

Please note that we can only provide ETA on your scheduled day of service.

Forms

To ask questions or make additional requests online, go to our Contact Customer Service page. You can use this page to ask billing questions, make service requests, get sales information, or get help with using WM.com.

To browse for new or additional services and products, enter your zip code on the Business Services page.

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