Question 1

What should I expect when scheduling a bulk pickup?

Accepted Answer

First we will need to gather some information – including who you are, where you are located, and what you have for us to pick up. After we verify that we can help you, we will give you a cost estimate. If that works for you, we will schedule your pickup and give instructions on how to prepare for your pickup day. If you're ready to schedule, use the Live Chat link during normal business hours.

Question 2

Is bulky pickup available in my area?

Accepted Answer

Availability to schedule as well as the items we accept vary by area. The best way to find out if it is available in your area, is to check your address with one of our agents through Live Chat or over the phone during normal business hours.

Question 3

Can I schedule a pickup online?

Accepted Answer

If you are one of our eligible Residential Customers in Michigan, Ohio, and Indiana – you can!  Just log into your My WM profile, and use the Bulk Item Pickup link from the My Services page.  If you are not in one of these states, keep checking – we will be adding new areas soon.

Question 4

How do I schedule a bulky pickup?

Accepted Answer

Currently the easiest way is to contact one of our agents during normal business hours.  You can either do this through our Live Chat feature or by phone.

Question 5

How much does a bulk pick up cost?

Accepted Answer

The cost not only varies by area, but also depends on what you are looking to dispose of and how much you have. The best way to get an estimate of the cost is to reach out to one of our agents through Live Chat or over the phone during normal business hours. We will give you an estimate before we schedule your pickup.

Question 6

Where can I view my bulky pickup schedule?

Accepted Answer

In some areas, WM works with your City or County to proactively schedule bulk pickup for your service address.  Please visit your City or County website for information on schedules, pricing, acceptable items, and correct preparation.

Question 7

What items are acceptable/unacceptable?

Accepted Answer

To ensure we are following all federal, state, and local laws, the items we accept vary by area.  The best way to find out if something is acceptable in your area, is to check your address with one of our agents through Live Chat or over the phone during normal business hours. For items with a little life left in them, check local options for donating (reuse) or recycling. There may be someone out there that can’t wait to say “Hello” to that same item.

Question 8

How do I prepare items for bulky pickup?

Accepted Answer

Preparation guidelines for large or bulky item pickup varies by area.  The best way to find out if it is available in your area, is to check your address with one of our agents through Live Chat or over the phone during normal business hours.  Some general guidelines include: Items covered in fabric (mattresses, box springs, sofas, etc.) must be covered in plastic Items that hold water (dishwashers, hot water heaters, toilets, etc.) must be drained or the liquid solidified Items that contain freon (refrigerators, freezers, etc.) must be removed by a certified individual.  Some locations may collect items still containing freon for an additional cost Long items (poles, playground equipment, etc.) must be cut into four-foot sections

Question 9

Why was my bulky pickup not accepted?

Accepted Answer

Occasionally items get placed on the curb that our Drivers cannot accept.  When this occurs, our Drivers will tag the item and provide additional information as to why the item was not acceptable.  Sometimes the tags get blown away by the wind, so you may want to follow up with one of our agents through Live Chat or over the phone during normal business hours.

Question 10

I sent an email (filled out form, etc.) for a bulky pickup, why have I not heard back?

Accepted Answer

We do our best to respond to each form within 1-2 business days.  If your request was submitted more than 2 business days ago, we suggest reaching out to one of our agents through Live Chat or over the phone during normal business hours.  This will ensure that your pickup is scheduled, and you understand the next steps before you disconnect.

Question 11

Where can I drop off bulky items?

Accepted Answer

At the very top of WM.com, you will see a tab for “Drop Off Locations” – this can be used to find facilities near you.  For more information about acceptable materials and the cost to dispose of them, please contact us at 800- 963.4776.

Question 12

Why did my bulky pickup not occur?

Accepted Answer

Occasionally things happen, and our Drivers are not able to make it on the scheduled service day and will arrive the next day.  If your items have not been collected within three-days of your scheduled service, please follow up with one of our agents through Live Chat or over the phone during normal business hours.  They will be able to provide you with additional information on the status of your pickup and to reschedule if necessary.

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