How to Read Your WM Invoice

Your first or final invoice with WM may include charges that are different from your regular billing cycle. This guide helps residential, commercial, and roll-off customers understand what to expect.

First Invoice

Your first invoice may look different if your service started in the middle of a billing cycle. Here’s what you might see in the "Details of Service" section:

Prorated charges: Partial charges based on your start date.
One-time fees: For things like container delivery or account setup.
Standard Surcharges & Taxes: Energy, environmental, and applicable sales tax.

Example: If your service began on July 16, your invoice may show charges from July 16-31 plus full charges for August.

Final Invoice

Your final invoice may also vary if your service ended mid-cycle. Here’s what you might see in the "Details of Service" section:

Prorated Charges: For service up to your cancellation date.
Removal Fees: For carts or containers.
Credit/Adjustments: For any unused prepaid service (commercial customers only).
Final Surcharge & Taxes: Applicable fees and taxes.

Example: If your services ended on July 2, your invoice may include removal fees and prorated service charges.

Think a Charge Is Incorrect?

If you believe a charge on your first or final invoice is incorrect, submit a support request or chat with a live agent directly from the support page.

Invoice & Billing FAQs

Get answers to common questions about the charges on your WM invoice.

Copies of all of your past invoices are available via our customer portal, a one-stop destination that lets you manage your WM Healthcare account. Log-in and choose MY BILLING from the dashboard menu. You’ll be able to view and download current and past invoices.

The Environmental Charge is intended to cover WM's overall enterprise-wide costs for our WM operating companies to operate in a safe and environmentally responsible manner and to achieve an acceptable operating margin. The Environmental Charge is not specifically tied to the environmental compliance or other costs to service each individual customer account. Such environmental costs include, among other things, landfill cover material, engineering, testing and maintenance at landfills and other disposal facilities, the disposal of tires, batteries, oils and fluids and the monitoring and management of vehicle emissions. The Environmental Charge percentage will not fluctuate each month; however, the percentage may be changed periodically, at our discretion, if there is a business determination that warrants a change.