With a My WM profile setting, your communication/notification preferences give you the power to choose what communications you want to receive and through what channel so that you remain informed on the topics that matter the most to you.
With multiple entry points, accessing your preferences is easier than ever! You can:
Log in to My WM. If you have multiple accounts, select the account you want to manage.
Go to the profile or person icon on the top navigation bar
Click on Notification Preferences.
Verify your service address and set your email and text preferences. Click Save Changes.
You can opt for additional contacts on your account into email communications. For legal reasons, text message preferences must be set by each individual contact. To receive text messages, they’ll need to create a WM profile and link the account to it.
You can also update the contact information for yourself through your profile settings or your other contacts’ information through manage contacts.
If you need to update contact information, please allow 24 hours for changes to take effect.
Note: At this time, only U.S. mobile numbers can receive text notifications. Commercial and Roll-Off customers can apply these settings to multiple accounts by selecting the "Apply These Preferences" box above the Save Changes button.
Managing the type of communications, you receive has never been more convenient. You can customize 6 categories of communications to make sure you’re getting the right level of information about your account.
Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.
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