Should I link my accounts? If so, how do I link or unlink them?

To successfully link an account, you will need:

• Customer ID for the account you want to link

• Billing postal code associated with that account

• Access to the email address on file for the account (if different from your login email)

Step 1

1. Log in to My WM. Navigate to your name in the top right.

2. From the menu, select Manage Accounts.

3. A list of all accounts linked to your profile will appear. At the bottom of the page is a section to link additional accounts.

4. In "Link Account", add a Customer ID, Billing Postal Code and an optional Nickname.

5. Select Link Account.

6. Select Save and Continue on the lower-right side of the screen.

Step 2

After selecting Link Account, a “Verification Required” pop-up will appear.

• This message will appear to let you know that a verification email has been sent.

• The email is sent to the address associated with the account being linked.

• The request must be approved before the account can be fully linked.

• The approval email will be valid for 14 days.

Once the request is submitted, the Manage Accounts page displays different statuses depending on approval progress.

If approval hasn’t been completed yet:

• Under "Manage Accounts", the account will show a "Pending Approval" status.

• Full access will be available after the request is approved.

No additional action is needed from you unless the account owner hasn’t received the email or can’t approve the request. If you cannot approve the request, use the "Request Help" button below.

To unlink your account(s), follow step 1 above and select the On toggle button in the "Link Status" column for the account you want to unlink.

When you unlink a WM account, you will no longer be able to view billing information or update the account information for that account on your My WM dashboard.

Note: If you are having issues linking/unlinking your account(s), double-check that the account you are trying to link is active and that you've entered the correct Customer ID and Billing Postal Code listed on your invoice for that account.