Welcome to WM - Residential Customers

• Before your service starts, we will deliver a container to your usual garbage and recycling pickup location, typically in the driveway or alley or at the curb in front of your residence.

• For alley service, please mark your street address in the alley or on your containers so our drivers can identify them.

• Before your first service, please have your container out by 6 a.m. at your designated pickup location.

• Watch for a follow-up email about your upcoming service. You’ll also hear from your Account Success Representative, who will support you through your first few months with WM. In the meantime, set your communication preferences by logging in to My WM.

With a My WM online profile, you can manage accounts and billing, request services, view pickup schedules and more, all in one place.

Once you’ve set up your My WM account, the next step is to set your communication preferences. This will allow you to choose how and when you’d like to receive updates about your account.