Text Notifications Terms of Use

WM Canada

How do I stop receiving text notifications from WM in Canada?

To stop text notifications from WM in Canada, simply text STOP to 55180.

You will receive one additional text message confirming that you’ve been removed from receiving any future text message notifications.

How can I opt-in to text notifications from WM in Canada?

Customers who have selected their communications preference as text in our Preference Centre will receive an opt-in message from WM’s short code (55180). Follow the instructions in the message by replying YES to confirm your enrollment.

You will receive another text confirming your opt-in.

What type of text notifications will I receive?

Text notifications from WM in Canada will include information on your services, invoices, and/or payments, as well as any updates on your account, based on your selections in our Preference Centre.

You will not receive any sales or marketing-related text notifications.

Are text notifications from WM in Canada free?

WM in Canada does not charge you to send you text messages. However, depending on your mobile service plan, standard messaging and data rates may apply from your carrier. Please check your mobile plan for more information.

You are not required to opt-in to receive text notifications as a condition of purchasing any WM service or product, and you can opt-out at any time.

Who can receive text notifications from WM?

Customers who have a mobile phone from Canada can receive text messages from WM in Canada.

Landline phones or phone numbers originating outside of US or Canada cannot receive text messages at this time.

Who sends WM texts and how can I contact them?

WM text messages are sent by [Waste Management Entity].

  • If you are in Ontario these messages are sent on behalf of [Waste Management Entity].
  • If you are in Quebec, these messages are sent on behalf of [Waste Management Entity].
  • If you are in British Columbia, Alberta, Saskatchewan and Manitoba these messages are sent on behalf of [Waste Management Entity].

For any questions, please email us at:

You may also contact us at:

  • 4210 King St East, Kitchener, ON N2P 2G5 (for Ontario and Quebec)
  • 4668 25th St SE, Calgary, Alberta T2B 3M2 (for Alberta, Saskatchewan and Manitoba)
  • 225 W Grandview RD, Suite 60, Phoenix, AZ 85023 (for British Columbia).

Text Message Responses

HELP

WM: Visit us at wm.com/text for help. Msg and data rates may apply

  • Customer Service Contact Information
  • Cost and message frequency of the program
  • Opt-out/unsubscribe information using <STOP>
  • Identify of the program sponsor by company name and a short description of the program

WM Canada: Visit wmcanada.com/text for help. Msg and data rates may apply. Frequency depends on preferences. Reply STOP to STOP

INFO

  • Content provider’s company name and customer service contact information
  • Refer to HELP/AIDE and STOP/ARRET Key words

WM Canada: Visit wmcanada.com/text for help. Reply HELP/AIDE for more information. Reply STOP/ARRET to unsubscribe.

STOP

WM: You are now opted out of text messages from WM and will receive no further messages. Msg and data rates may apply.

How does WM secure my personal information?

Please click the Privacy Policy button for full terms of our policy.