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Welcome to WM

Welcome to WM, GFL-Nashville customers.

We're Excited You're Here

WM of Tennessee purchased GFL-Nashville, effective May 1, 2023. The addition of GFL-Nashville will enable WM to improve routing efficiencies while servicing the combined residential, commercial and industrial routes throughout Middle Tennessee.

Your next step is activating your My WM online profile to gain easy access to your service information. You’ll find your WM account number on your first WM invoice.

Once you've activated your account, you can view your pickup schedule, enroll in AutoPay and Paperless Billing, set your service notifications and more!

Thank you for your business. We look forward to delivering safe, reliable service to the community.

WM: Much More Than ‘Managing Waste’

We have the infrastructure, innovation and expertise to make your home or business a sustainable one.

Watch now to learn more.

WM video preview showing two workers inspecting landfill gas equipment.

Frequently Asked Questions

Yes, your new account number will be on your first invoice.

The easiest way to view your current balance and a copy of your current invoice is to sign up for or log in to your My WM account. From there, you can access current and past invoices, see your current account balance and make payments. If you choose to continue receiving paper bills, an Administrative Charge to process manual payments may apply.

Not at this time. Should this change, you will be notified in advance of any changes.

WM will service your home/business on the same schedule with the same frequency. Collection may be one-day delayed following a major holiday. Be sure to indicate your communication preferences on your My WM account, so that we can update you on any schedule delays.

Now that you’ve transitioned to our WM systems you’ll have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more. If you don’t find what you are looking for, please feel free to reach us by phone or chat during business hours.

We were not able to transition any payment details to your new account. The good news is, it’s easy to enroll in WM’s autopay program to continue to take advantage of these features. To enroll, sign up for or log in to your My WM profile on wm.com. From the dashboard, go to your billing overview and opt in to AutoPay and Paperless Billing.

Activating a My WM account is not required for service, but it will make it easier to manage all your WM services online. With a My WM account, you’ll be able to pay bills, access pickup schedules, enroll in AutoPay and Paperless Billing, and more.

Get More with My WM

As you become more familiar with your new WM service, take a moment to set up your online profile to access your service information anytime, from any device.

 

Features like AutoPay and Paperless Billing ensure you’ll never miss a payment, and setting your service alerts will keep you informed on the things that matter to you the most. Other features include scheduling an extra pickup, viewing your next scheduled service, updating your service frequency and more!

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Driven By Our Commitments, Guided By Our Values

In the simplest terms, our values come down to this: Do the Right Thing. The Right Way.

 

This idea sets the standard for our fundamental commitments and core values and guides our daily actions and decisions.

We Value Our Customers

We place our customers at the center of what we do and aspire to delight them every day.

We Value Safety

We have zero tolerance for unsafe actions and conditions and make safety a core value without compromise.

We Value Our Environment

We are responsible stewards of the environment and champions for sustainability.

Fulfilling Our Promise Every Day

Today, we're changing how waste is collected, creating alternative fuels and forging a more sustainable tomorrow for all of us.

 

While this is our story, it's not the end. We're writing new chapters every day with our pursuit of solutions for planet-wide issues. But we always remember the guiding principle that took us from the cobblestone streets of Chicago to your street: to provide the most consistent service in the industry.

A worker in a high-visibility vest carries a cooler and bag, walking through golden sunlight with garbage trucks in the background.

Coming Soon To Your Service

As a WM customer, you'll get 24/7 access to the tools you need to manage your service on wm.com and your mobile device.

Front view of a Waste Management garbage truck on a street with green bins.
Schedule a Pickup

Request bulky item and extra pickups, and schedule dumpster hauls.

A white Waste Management truck with a driver, carrying a green roll-off dumpster on a residential street.
Roll-Off Services

You can easily schedule extra service for your roll-off or recurring dumpster through the My WM mobile app or on WM.com.

Hands holding a silver iPhone.
View Next Scheduled Service

View existing scheduled services and manage them all easily from one spot.

Front view of a Waste Management garbage truck on a street with green bins.
Schedule a Pickup

Request bulky item and extra pickups, and schedule dumpster hauls.

A white Waste Management truck with a driver, carrying a green roll-off dumpster on a residential street.
Roll-Off Services

You can easily schedule extra service for your roll-off or recurring dumpster through the My WM mobile app or on WM.com.

Hands holding a silver iPhone.
View Next Scheduled Service

View existing scheduled services and manage them all easily from one spot.

A digital interface displaying a "WM Virtual Assistant" chatbot offering "Pickup Schedule" and "Holiday Schedule" options, alongside an ad for "Temporary Dumpster Rental" with a man loading a dumpster.
Virtual Assistant

Our virtual assistant is now live and ready to answer your questions on WM.com and on the My WM mobile app.

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AutoPay & Paperless Billing

Pay on time, every time: set up AutoPay and Paperless Billing today.

A smiling person uses a smartphone with a digital fingerprint and "approved" graphic floating above it.
Facial Recognition & Fingerprint Login

Enjoy simple, secure facial or fingerprint login with the My WM app.

A digital interface displaying a "WM Virtual Assistant" chatbot offering "Pickup Schedule" and "Holiday Schedule" options, alongside an ad for "Temporary Dumpster Rental" with a man loading a dumpster.
Virtual Assistant

Our virtual assistant is now live and ready to answer your questions on WM.com and on the My WM mobile app.

Woman shopping online with a tablet and credit card.
AutoPay & Paperless Billing

Pay on time, every time: set up AutoPay and Paperless Billing today.

A smiling person uses a smartphone with a digital fingerprint and "approved" graphic floating above it.
Facial Recognition & Fingerprint Login

Enjoy simple, secure facial or fingerprint login with the My WM app.

Bagster® Dumpster in a Bag®

The Bagster® bag has cleanup covered. It's as easy as BUY. FILL. GONE.® Purchase it from your local home improvement store, fill it with up to 3,300 pounds of debris or waste, and schedule your collection online or by phone.

WM's Bagster® Bag full of household debris on the curb in front of a house.
Waste Management (WM) logo.

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© 2026 WM Intellectual Property Holdings, LLC.

California Privacy Notice

Privacy Policy

Terms of Use

Service Terms & Conditions

Disputes/Arbitration

Accessibility

Sitemap

© 2026 WM Intellectual Property Holdings, LLC.

California Privacy Notice

Privacy Policy

Terms of Use

Service Terms & Conditions

Disputes/Arbitration

Accessibility

Sitemap