Welcome to WM

Yes, you can find your WM account number on the communication sent to you by WM in June (email or postcard), or your first invoice.

The easiest way to view your current balance and a copy of your current invoice is to sign up for or log in to your My WM account. From there, you can access current WM invoices, see your current account balance and make payments. If you choose to continue receiving paper bills, an Administrative Charge to process manual payments may apply.

If you have an outstanding balance (unpaid HBS invoice) and seek to mail a check payment, please send to WM at:

WM CORPORATE SERVICES, INC.

AS PAYMENT AGENT

PO BOX 7400

PASADENA, CA 91109-7400

Your invoiced total should remain the same or be slightly lower with WM. We will continue to invoice you on the same cycle as HBS for at least 12 months.

WM plans to service your home/business on the same schedule with the same frequency. If we need to adjust your collection day for efficiency or safety reasons, we will notify you in advance. Collection may be one-day delayed following a major holiday. Be sure to indicate your communication preferences on your My WM account, so that we can update you on any schedule delays.

Now that you’ve transitioned to our WM systems you’ll have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.

If you don’t find what you are looking for, please feel free to reach out to us during business hours. It is most efficient to use our Chat function (bottom right of screen). You can also call us at 720-547-8600 - the same number you’ve always used. While we have added the local staff to our team, due to the volume of new customers we are welcoming, the wait for a phone agent can be lengthy at times. We apologize for any inconvenience and appreciate your patience as we seek to answer all your questions.

We were not able to transition any payment details from HBS to your new account. The good news is, it’s easy to enroll in WM’s autopay program to continue to take advantage of these features. To enroll, sign up for or log in to your My WM profile on wm.com. From the dashboard, go to your billing overview and opt in to AutoPay and Paperless Billing.

If you previously had autopay set up with HBS Trash and were receiving an autopay discount, WM has already incorporated that discount into your new base rate. You will not see a separate line-item discount for autopay on your WM invoice. Instead, the discount is reflected in your lower base rate.

Activating a My WM account is not required for service, but it will make it easier to manage all your WM services online. With a My WM account, you’ll be able to pay bills, access pickup schedules, enroll in AutoPay and Paperless Billing, and more.

WM is committed to strengthening the communities we service. Last year we supported more than 200 non-profit organizations and community events across Colorado. From Adam’s County Sheriff’s Office to Denver Urban Gardens to Food Bank of the Rockies, WM is proud to stand alongside dedicated local groups that make our neighborhoods safer, greener and more resilient. We’re honored to support these important organizations because strong communities are at the heart of everything we do. At WM, we are Always Working For A Sustainable Tomorrow®.

WM offers safe, reliable service supported by one of the strongest waste and recycling networks in the country. Our vast resources allow WM to be dependable with on‑time pickups, helpful service reminders and easy online tools to manage your account or request help.

Also, a lot of the friendly drivers you are used to seeing will continue to work in your community. They will now be equipped with WM resources to continue to refine their daily operations through safety standards that are unrivaled in the industry.