What We Do

Our Services at WM India

Our team of 1,100+ employees works hard to serve WM's interests across the globe. As experts in a variety of disciplines, we're equipped to overcome challenges regardless of size or difficulty. Here's a look at the teams that make this possible.

Digital Team

We focus on 4 levers to drive growth: Risk mitigation, business enablement, operational improvements, and customer experience.

At WM India, we power our global teams with innovative and technology-driven solutions. Our services include design, development, testing and production of digital applications for the business. Our data-driven strategy helps create intelligent solutions that are aligned with business initiatives.

Business Services

Business Services consists of 2 groups: Strategic Business Solutions and The Houston & Phoenix Group. In collaboration with our global teams, we evaluate and execute business processes that include finance & accounting, customer experience, supply chain management and vendor maintenance.

Houston & Phoenix

This team supports the global growth strategy, strives for operational excellence and drives efficiency to help align business outcomes with WM's goals.

We support the global teams in a range of Business Services like digital customer experience, revenue management, supply chain management, vendor management, billing and sales, and reporting & analytics.

Strategic Business Solutions

We provide end-to-end support for WM’s national account customers that spans finance and accounting, customer service, setting up new stores, audits and vendor payables.

The services are spread across industries like manufacturing, industrial, construction, retail chains etc. This is a complex system which requires analytical thinking and management skills to ensure business continuity.

People Solutions

Our People Solutions team is focused on accelerating business growth and inculcating a people-first culture through a robust, inclusive HR strategy.

Hear From Our Leaders

Pankaj Mendiratta

Senior Manager, Digital

Our commitment to sustainability is reflected in our technology choices. We keep our old systems relevant and powerful with API integrations. At the same time, we're building more efficient cloud-based solutions. Through deep learning AI models and cloud ETL solutions, we extract intelligence from data and leverage it to power better decision-making.

Satish Jaiswal

Senior Manager, Houston & Phoenix Group

Our ability to first learn and then excel has been instrumental in bringing growth and stability to the processes that we manage. With consistent quality and service delivery, we go a step further to provide efficiency that not only enhances productivity and quality, but also reduces the overall cost of doing work.

Sandeep Goyal

Senior Manager, SBS, Business Solutions

We’re supporting our global teams with rapid customer data flow by bringing real-time information from multiple data sources and translating it into actionable insights & results for our customers. With WM's reporting and analytics platform, our customers can easily track and compare their spends, explore services, manage upgrades and drive better decisions with data.