Welcome to WM

Yes, you can find your WM account number on the postcard mailed to you on June 15, 2024, or your first invoice.

The easiest way to view your current balance and a copy of your current invoice is to sign up for or log in to your My WM account. From there, you can access current and past invoices, see your current account balance and make payments. If you choose to continue receiving paper bills, an Administrative Charge to process manual payments may apply.

We are committed to maintaining your current service levels, pricing and billing cycles to provide you with stability and peace of mind.

You will receive WM invoices on the same schedule as your Patriot billing cycle. Depending on your billing cycle, this will be in the next month or two. If you have any questions about your service, you can create an account on wm.com, using the Customer Identification Number that was above your name/address on the postcard mailed to you or on the email sent. This will allow you to see any billing details, adjust your communication preferences, enroll in AutoPay and more.

WM plans to service your home/business on the same schedule with the same frequency. If we need to adjust your collection day for efficiency or safety reasons, we will notify you in advance. Collection may be one-day delayed following a major holiday. Be sure to indicate your communication preferences on your My WM account, so that we can update you on any schedule delays.

Now that you’ve transitioned to our WM systems you’ll have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.

If you don’t find what you are looking for, please feel free to reach out to us during business hours. It is most efficient to use our Chat function (bottom right of screen). While we have added the local staff to our team, due to the volume of new customers we are welcoming, the wait for a phone agent can be lengthy at times. We apologize for any inconvenience and appreciate your patience as we seek to effectively service everyone.

We were not able to transition any payment details to your new account. The good news is, it’s easy to enroll in WM’s autopay program to continue to take advantage of these features. To enroll, sign up for or log in to your My WM profile on wm.com. From the dashboard, go to your billing overview and opt in to AutoPay and Paperless Billing.

Activating a My WM account is not required for service, but it will make it easier to manage all your WM services online. With a My WM account, you’ll be able to pay bills, access pickup schedules, enroll in AutoPay and Paperless Billing, and more.

After careful examination, WM has determined that the all-in-one-cart method offered by Patriot is not safe or effective for removing recyclable materials from the trash stream. Therefore, all materials placed into trash carts will be disposed of at the landfill.

WM is currently in the process of integrating Patriot into our network. As resources become available, we aim to provide curbside single-stream recycling in the future.

Residents interested in recycling are encouraged to bring their recyclable materials (bottles, cans, paper, cardboard) for free drop-off at the WM Prescott Valley transfer station located at 2600 N Lake Valley Road.