Welcome to WM

A girl waves to a WM driver as the collection truck passes her home.

We're Excited You're Here

WM acquired Waste Resources in May 2026. We are committed to providing a seamless integration and to deliver safe, reliable service to our customers. We will be announcing new features to your existing services soon.

Learn additional details about our offerings in your area: Carson, Gardena, Glendale, Hawaiian Gardens and Lynwood.

Get More with My WM

As you become more familiar with your new WM service, take a moment to set up your online profile to access your service information anytime, from any device.

Features like AutoPay and Paperless Billing ensure you’ll never miss a payment and setting your service alerts will keep you informed on the things that matter to you the most. Other features include scheduling an extra pickup, viewing your next scheduled service, updating your service frequency and more!

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Self-Service Quick Links

Once you set up your My WM profile, use the quick links to manage your account.
Pickup ETA
Pickup ETA
Holiday Schedule
Holiday Schedule
Report a Missed Pickup
Report a Missed Pickup
Request a Bulk Pickup
Request a Bulk Pickup

Frequently Asked Questions

Yes, as a part of the formal acquisition and transfer process, the contract requires that the city staff provide analysis to the city council for review and approval for assigning the agreement to WM. The meeting and vote took place in May 2026.

Yes. The rates are not immediately changing and will only change in the future in accordance with the existing contract. Rates and services will remain exactly the same.

No. The service operation will not be immediately impacted. Services and service days will remain as is in the immediate future to avoid service disruption or potential delays with this transfer. Customers will continue to use the same containers and will be serviced by the same trucks and drivers in the same manner as they were prior to the transfer.

The city has elected to operate with an exclusive franchise agreement to avoid congesting public roadways and neighborhood streets with multiple collection trucks. In doing so, the city ensures the residents and businesses will receive high quality service in the safest manner. That exclusivity has not been transferred over to WM through an acquisition, allowing WM to be the sole provide of services in the city.

WRT and WM came to an agreement for WM to acquire WRT and all of its assets, including the exclusive franchise agreement in the city. Due to this acquisition, and through approval of the city council, WM will now be provide the same services WRT previously did in the city.

Yes. All available services and benefits offered to the customers will remain exactly as is. No immediate changes to the agreement nor the services offer to the customers are occurring.

This became effective as of May 2026.

WM offers reliable, dependable service supported by one of the strongest waste and recycling networks in the country. Our vast resources allow WM to be dependable with on‑time pickups, helpful service reminders and easy online tools to manage your account or request help.

Also, a lot of the friendly drivers you are used to seeing will continue to work in your community. They will now be equipped with WM resources to continue to refine their daily operations through safety standards that are unrivaled in the industry.

Lastly, one of the biggest advantages is that the current dedicated local team that has been servicing your city will continue to do so. They know the area, understand the community and continue to work closely with the city to make sure service runs smoothly and safely.

Driven By Our Commitments, Guided By Our Values

In the simplest terms, our values come down to this: Do the Right Thing. The Right Way.

This idea sets the standard for our fundamental commitments and core values and guides our daily actions and decisions.

We Value Our Customers

We place our customers at the center of what we do and aspire to delight them every day.

We Value Safety

We have zero tolerance for unsafe actions and conditions and make safety a core value without compromise.

We Value Our Environment

We are responsible stewards of the environment and champions for sustainability.

Hear From WM Customers

Excellent Customer Service

"Our system-wide conversion to WM occurred flawlessly. The conversion occurred with no lapses in service. The customer service provided by the WM team has been excellent. The web portal provides easy access to key information such as store service requests and records of service level changes."

- WM Customer

Restaurant employee smiling at WM business waste services truck driver
Always on Time

"Always on time, clean, courteous and great communication. Everything I need in waste removal and the office staff deserves an A+. Very pleased."

- WM Customer

WM residential waste services driver showing kids toy WM garbage truck
Very Respectful & Helpful

"I appreciate the ease of use from the WM app and requesting an extra pickup when I really need it. These guys are very respectful and helpful in responding to my emails. Great job guys!!"

- WM Customer

WM truck driver dumping waste and debris into pile at landfill
Such a Great Company

"Such a great company. Very happy with the service they provide. Recommend to everyone!"

- WM Customer

WM driver helps customer with residential waste toter next to truck
Most Reliable Provider

"WM has been the most reliable, trusted service provider that we have had over three states and 38 years of needing their services."

- WM Customer

WM truck unloading temporary roll-off dumpster for college campus cleanup
Consistent, Quality Service

"Consistent, quality service, always leaves our site free of debris. We count on them to make this one little part of our lives easier."

- WM Customer

WM truck driver shaking homeowner hand while delivering temporary residential roll-off dumpster

Fulfilling Our Promise Every Day

Today, we're changing how waste is collected, creating alternative fuels and forging a more sustainable tomorrow for all of us.

While this is our story, it's not the end. We're writing new chapters every day with our pursuit of solutions for planet-wide issues. But we always remember the guiding principle that took us from the cobblestone streets of Chicago to your street: to provide the most consistent service in the industry.

A WM team member walks across a truck yard at sunrise with collection trucks behind him.

WM Features Available to You

Say hello to 24/7 access to the tools you need to manage your service on wm.com and your mobile device.

Virtual Assistant

Our virtual assistant is now live and ready to answer your questions on WM.com and on the My WM mobile app.

Schedule a Pickup

Request bulky item and extra pickups, and schedule dumpster hauls.

AutoPay & Paperless Billing

Pay on time, every time: set up AutoPay and Paperless Billing today.

Roll-Off Services

You can easily schedule extra service for your roll-off or recurring dumpster through the My WM mobile app or on WM.com.

Facial Recognition & Fingerprint Login

Enjoy simple, secure facial or fingerprint login with the My WM app.

View Next Scheduled Service

View existing scheduled services and manage them all easily from one spot.

Bagster® Bag

The Flexible Option for Big Cleanups

One Bagster® bag is strong enough to hold up to 3,300 pounds and is the perfect cleanup solution for before, during and after your move. Accepted waste may vary by area.

Preview image showing a woman carrying an old rug out of a house.
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© 2026 WM Intellectual Property Holdings, LLC.

California Privacy Notice

Privacy Policy

Terms of Use

Service Terms & Conditions

Disputes/Arbitration

Accessibility

Sitemap

© 2026 WM Intellectual Property Holdings, LLC.

California Privacy Notice

Privacy Policy

Terms of Use

Service Terms & Conditions

Disputes/Arbitration

Accessibility

Sitemap