COVID-19 Update

At Waste Management, we are committed to putting people first. The health and safety of our employees, customers and communities is our highest priority.

Waste Management is taking precautionary steps in response to the latest information from the Centers for Disease Control and Prevention (CDC), the Public Health Agency of Canada (PHAC) and other relevant federal, state or province and local agencies and experts to help prevent the spread of the coronavirus (COVID-19).

Our residential contact centers are temporarily closed as we actively coordinate remote operations for our employees. Business contact centers remain operational. Based on the available information, we are currently maintaining our standard collection service.

We appreciate your patience as we prepare our employees and facilities across the U.S. and Canada to continue providing the services our customers need and expect.

Any service changes in the local communities will be communicated via the active alerts below. 

Frequently asked questions about Waste Management's response to COVID-19 can be viewed on our support page.

Weather and Service Updates
Weather and other unforeseen events may impact your regularly scheduled service. If your state or province is listed below, please visit that page for service updates.

If you receive a bill directly from Waste Management, our proactive updates by email, text message or phone call are the best way to stay informed. Update your communication preferences here to ensure you’re always in the loop.


If your state or province is not listed, your services are not impacted.