How do I replace a missing (lost or stolen) or damaged container?

For customers who do not receive a bill from WM, click Get Started and enter your address to let us know if your container has been lost, damaged, or stolen.

Report a Container Issue

For customers who receive a bill from WM, log in to submit a container repair or replacement request through My WM.

1. If you have multiple accounts, select the account you want to update.

2. Navigate to the service card on your My WM dashboard that is associated with your lost, stolen, or damaged container.

3. Click on Container Issue.

4. Select the container that is associated with the address and service in question.

5. On the "What Can I Request" card, click on Container Issue.

6. Confirm and select the container in question if you have multiple containers associated with your service.

7. Select Missing if your container is lost or stolen. Select Damaged if your container is damaged.

Click Request Help near the bottom of this page to start a support request about your commercial container.

Make sure:

1. You have a WM-provided container. Containers owned by the city or customers, even if they feature our logo, cannot be replaced or repaired by WM.

2. Nothing is obstructing access and preventing replacement.

3. All gates or locks protecting your container are open and unlocked.

4. Your container is out before pickup time.

View your schedule

Click here to view your schedule.

Check order status for Container Repair/Replacement

Only logged-in customers can check their order status online. All other customers, please click Request Help below for assistance.

Learn how to check your order status for your one-time request online here.

Cancel Container Repair/Replacement Requests

We understand things happen. Learn how to cancel your order

here.