How do I request a bulky item/garbage pickup?

Accepted materials vary by location, but common bulky, large, or heavy household items include:

• Mattress & box springs

• Bed frames

• Christmas trees

• Cabinets

• Sofa & furniture items

• Kitchen and laundry appliances

Check your address below to get details about your service area.

For residential customers, use the button below and enter your address to check your eligibility and view your personalized options for requesting a bulky waste pickup.

Schedule a Bulk Pickup

For business customers, scroll down and click the “Request Help” button to check your eligibility and view your personalized options for requesting a bulk waste pickup.

1. Log in to My WM. If you have more than one account, select the account you want to manage.

2. Click on Orders/Requests in the "Do More Online" section.

3. Orders are organized into "Upcoming", "Attempted/Closed", or "Cancelled/Voided".

4. The scheduled service date will be shown. If we need to adjust your pickup date due to operational changes, we’ll update it in your order history, so you always have the latest information.

Currently, bulk pickup requests can only be changed or cancelled while logged in to My WM. Bulk orders cannot be cancelled within 24 business hours of the scheduled service. Any applicable charges will still apply. If your original request was submitted through a voice or live chat agent, select Request Help below to continue.

1. Log in to My WM. If you have multiple WM accounts, you can select the account you want to view from the "Accounts" tile.

2. Click on Orders/Requests in the "Do More Online" section.

3. Your orders will be listed under “Upcoming,” “Attempted/Closed,” or “Cancelled/Voided.”

4. In the "Upcoming" section, click the order you want to cancel to open the "Cancel Request" dialogue box.

5. Click the Cancel Request button.

Changes or updates to bulk orders are not available online. To make adjustments, please contact our support team—just click Request Help below to get started.

If you don’t have a My WM profile and need to cancel your request, click Request Help below for assistance from an agent.

If your order was not picked up or was only partially picked up, follow the steps below:

1. Log in to My WM. If you have multiple WM accounts, you can select the account you want to view from the "Accounts" tile.

2. Click on Orders/Requests in the "Do More Online" section

3. Orders are organized into “Upcoming,” “Attempted/Closed,” or “Cancelled/Voided.”

4. In the "Attempted/Closed" section, if available, click the order you want to report an issue with to open the "Report Issue" dialogue box.

5. Fill out the form and click Report Issue.

If you do not see your order in Order History, click Request Help below.

If you don’t have a My WM profile, or your order isn’t available and you need to report a missed bulk request, click Request Help below for assistance from an agent.