How do I put my service on a seasonal or vacation hold/pause?

1. Log in to My WM. If you have multiple accounts, select the account you want to manage.

2. Go to the "Do More Online" tile.

3. If your account is eligible for a seasonal/vacation hold, you will see Vacation Hold on the "Do More Online" tile. Click on it.

4. If you need to update your existing service change request, please click the Request Help button below to be directed to WM Support

Is there a fee for pausing service?

A one-time resumption fee applies when service restarts. For a seasonal request made online, the resumption fee is $40. For a seasonal request made with an agent, the resumption fee is $60. You can change or cancel your service pause at any time with an agent. If you need to make changes, please request help below.

When can I pause my service?

A pause must be scheduled at least 1 week in advance.

Is there a recurring monthly charge while my services are paused?

No. There is no charge when your services are paused. Charges will resume when services are resumed.

Will my garbage or recycling be collected during a pause?

No. There are no collections during your scheduled pause period.

What if I see an error while submitting my pause?

Please request help below if you have difficulty submitting your request.