WM Mobile App Touch ID Troubleshooting Guide

Touch ID is Apple’s fingerprint-based biometric authentication system. When enabled in the WM Mobile App, it lets you sign in using your fingerprint instead of entering your email address and password each time. It helps keep your account secure while making access quick and convenient.

Touch ID is supported on the WM Mobile App if your iPhone supports Touch ID hardware and Touch ID is enabled in your device settings. If your iPhone does not offer Touch ID (or it has been discontinued), you will not see the option inside the app. Only specific iPhone models still include Touch ID hardware.

If Touch ID isn’t working in the WM Mobile App, the most common causes may include:

1. Touch ID is turned off in iOS settings

2. Fingerprint recognition issues

3. Device software is out of date

4. Touch ID is not supported on your device

Try These Quick Fixes

• Clean and dry your finger and Touch ID sensor

• Re-enrol your fingerprints in "Settings" > "Touch ID & Passcode"

• Restart your iPhone

• Update your iOS version

• Update the WM Mobile App to the latest version

Even if Touch ID is enabled, you can always sign in manually from the login screen by entering your email address and password. Touch ID is optional and is intended to provide added convenience, not replace your login credentials.