WM's Payment Platform

More Ways to Pay

WM’s digital bill payment system is powered by Paymentus, a best-in-class electronic payment solution. This solution provides our customers a more flexible and comprehensive online bill-management experience.

Payment methods available through Paymentus:	Paymentus convenience fee:	How to Avoid Paymentus Fees:
Customers have several convenient payment methods: – Electronic direct debit from a bank account, like the Automated Clearing House (ACH) network in the U.S. or Pre-Authorized Debit (PAD) in Canada – Credit or debit cards – Digital wallet services: Venmo, Apple Pay and Google Pay.	Paymentus charges a $1.99 convenience fee per transaction for residential service and a $9.99 convenience fee for non-residential service, as applicable, for payments made online or by phone using credit card, debit card and digital wallet methods. You'll get an alert for the fee when you pay online or by phone.	One-time or automatic payments made by direct debit from a bank account do not incur a Paymentus convenience fee. If you currently pay by credit or debit card and want to avoid the Paymentus convenience fee, log in to My WM to update your payment method to direct debit from a bank account.

Payment methods available through Paymentus:

Paymentus convenience fee:

How to Avoid Paymentus Fees:

Customers have several convenient payment methods:
– Electronic direct debit from a bank account, like the Automated Clearing House (ACH) network in the U.S. or Pre-Authorized Debit (PAD) in Canada
– Credit or debit cards
– Digital wallet services: Venmo, Apple Pay and Google Pay.

Paymentus charges a $1.99 convenience fee per transaction for residential service and a $9.99 convenience fee for non-residential service, as applicable, for payments made online or by phone using credit card, debit card and digital wallet methods.

You'll get an alert for the fee when you pay online or by phone.

One-time or automatic payments made by direct debit from a bank account do not incur a Paymentus convenience fee.

If you currently pay by credit or debit card and want to avoid the Paymentus convenience fee, log in to My WM to update your payment method to direct debit from a bank account.

Payment Methods Available for AutoPay

If you choose to enroll in AutoPay, you can select digital wallet services such as Venmo, Apple Pay and Google Pay in addition to the Automated Clearing House (ACH) network in the U.S. or Pre-Authorized Debit (PAD) in Canada or credit or debit cards. Please note that the Paymentus convenience fee will apply for all AutoPay methods except direct debit from a bank account. Visit wm.com/billhelp to learn more about AutoPay.

Convenience Fees May Apply

Payments made online or by phone by direct debit from a bank account are not subject to a convenience fee, but Paymentus, the payment system provider, charges a convenience fee for payments made by credit or debit card and digital wallet services such as Venmo, Apple Pay and Google Pay.

The convenience fee is a flat charge of $1.99 per payment for residential service customers and $9.99 per payment for non-residential service customers. The convenience fee is subject to change. By contract or under state or provincial law restrictions, some customers may pay a nonstandard convenience fee or be exempt from paying any convenience fee.

Frequently Asked Questions

WM’s bill payment system is powered by Paymentus to provide more convenience and flexibility for customers paying invoices.

You can pay online by direct debit from a bank account (ACH in the U.S./PAD in Canada), credit or debit card, or other popular digital payment services like Venmo, Apple Pay and Google Pay. Direct debit from a bank account does not incur a convenience fee. Payments by credit or debit card and digital wallet services incur the convenience fee from Paymentus.

You can pay by phone via direct debit from a bank account (ACH in the U.S./PAD in Canada) or by credit or debit card. Direct debit from a bank account does not incur a convenience fee, but payments by credit or debit card and digital wallet incur the convenience fee from Paymentus. If you choose to receive a paper bill and make one-time payments, you also may be charged the WM Administrative Charge. Please visit our support page to learn more about all payment options.

Each payment made by credit card, debit card, or other digital payment methods like Venmo, Apple Pay and Google Pay is subject to a Paymentus convenience fee. The convenience fee is a flat charge of $1.99 per payment for residential service customers and $9.99 per payment for non-residential service customers. The convenience fee is subject to change. Payments made by direct debit from a bank account (ACH in the U.S./PAD in Canada) are not be subject to the convenience fee.

A direct debit from a bank account, often referred to as an ACH debit in the U.S., is an electronic fund transfer between banks and credit unions across the Automated Clearing House network. In Canada, a similar process is known as a pre-authorized debit or PAD. These direct debit payments allow WM to securely withdraw money from your bank account when payment is due. Effective August 2024, direct debit payments (ACH or PAD) are not subject to the Paymentus convenience fee.

To make a one-time payment or set up AutoPay with direct debit from a bank account, you’ll need your account and routing numbers, which you can easily find on a check or your bank’s online account portal. Check with your bank or credit union if you’re unsure about your account information.

Yes, direct debit from a bank account, using ACH in the U.S. or the PAD process in Canada, are processed through automated clearing systems that adhere to strict safety guidelines. Financial institutions encrypt ACH/PAD transactions, and the sensitive financial data is transformed into a secure code during transmission, preventing unauthorized access. While direct debit errors are minimal, if a customer does encounter any errors, they are protected under U.S. or Canadian law.