Welcome to WM

Yes, your new account number will be on your first invoice.

The easiest way to view your current balance and a copy of your current invoice is to sign up for or log in to your My WM account. From there, you can access current and past invoices, see your current account balance and make payments. If you choose to continue receiving paper bills, an Administrative Charge to process manual payments may apply.

WM will service your home/business on the same schedule with the same frequency. If your schedule should change in the future, a communication notifying you of this change will be delivered in advance.

Collection may be one-day delayed following a major holiday.  Be sure to indicate your communication preferences on your My WM account, so that we can update you on any schedule delays.

If you made the decision to cancel your service, WM is committed to collecting all canceled containers as soon as possible. We are using all resources available to collect containers, including third-party vendors. Please ensure your containers are placed at the curb. We anticipate normal wait times for container collection to resume in the coming weeks.

If you have any questions during this transition, please call WM’s local premier line at 952-460-8696.

You’ll also have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more. If you don’t find what you are looking for, please feel free to reach us by phone at 952-460-8696 or chat during business hours.

We were not able to transition any payment details to your new account. The good news is, it’s easy to enroll in WM’s AutoPay program to continue to take advantage of these features. To enroll, sign up for or log in to your My WM profile on wm.com. From the dashboard, go to your billing overview and opt in to AutoPay and Paperless Billing.

Activating a My WM account is not required for service, but it will make it easier to manage all your WM services online. With a My WM account, you’ll be able to pay bills, access pickup schedules, enroll in AutoPay and Paperless Billing, and more.

WM will honor all existing base rates for at least twelve months, with no contract requirement. Should you cancel service at a future date, you will not be charged a cart removal fee.

You’ll also have access to the many self-service options we provide to help manage your account – including My WM mobile app – so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.  

No, a contract is not required. 

Yes, continue to use your existing garbage and recycling carts.  

You can sign up for and manage text notifications through your My WM online profile. Texts from WM include info about your services (such as holiday schedule reminders or weather delays), invoices and payments, and updates to your account. You will not receive sales or marketing texts. 

Click here for instructions and tips for text notifications.