Welcome to WM

We're Excited You're Here

WM of Minnesota purchased key assets of Hometown Haulers effective May 1, 2024. We are proud to service communities across the state and are excited to welcome you and your neighbors as new WM customers.

Your next step is activating your My WM online profile to gain easy access to your service information. You’ll find your WM account number on your first WM invoice. Once you’ve activated your account, you can view your pickup schedule, enroll in AutoPay and Paperless Billing, set your service notifications and more!

Thank you for your business. We look forward to delivering safe, reliable service to the community.

Get More With My WM

As you become more familiar with your new WM service, take a moment to set up your online profile to access your service information anytime, from any device.

Features like AutoPay and Paperless Billing ensure you’ll never miss a payment and setting your service alerts will keep you informed on the things that matter to you the most. Other features include scheduling an extra pickup, viewing your next scheduled service, updating your service frequency and more.

Hands hold a smartphone displaying an app for managing bill payments, with a "Get Started" button.

Investing in Minnesota, Always Working For A Sustainable Tomorrow®

WM is reinventing what’s possible to enable a more sustainable world and making investments right here in Minnesota. Learn more about our sustainability ambitions and progress at sustainability.wm.com.

WM Rochester CNG Hauling Facility

WM is completing a brand-new hauling facility in Rochester, Minnesota with compressed natural gas (CNG) fueling infrastructure. This will enable the continued transition of our fleet to alternative fuel vehicles, reducing fleet emissions. More than 50% of our trucks in Rochester are currently CNG, with plans for a 100% CNG fleet by the end of 2024.

WM Twin Cities Recycling Facility

WM announced plans to make significant upgrades in state-of-the-art technology at the company’s recycling facility in Minneapolis this year. This investment in innovative recycling solutions aims to create more recycling volume capacity and, in turn, help fuel a circular economy.

Elk River Renewable Natural Gas Project

The Minnesota Municipal Power Agency (MMPA) is constructing a renewable natural gas (RNG) plant at the WM Elk River Landfill in Sherburne County. As part of the partnership, WM will provide renewable energy by collecting landfill gas and converting it to produce pipeline quality gas that can be used to power homes and vehicles.

Frequently Asked Questions

Yes, your new account number will be on your first invoice.

If you have any questions during this transition, please call WM’s local premier line at 952-460-8696.

You’ll also have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more. If you don’t find what you are looking for, please feel free to reach us by phone at 952-460-8696 or chat during business hours.

WM will honor all existing base rates for at least twelve months, with no contract requirement. Should you cancel service at a future date, you will not be charged a cart removal fee.

You’ll also have access to the many self-service options we provide to help manage your account – including My WM mobile app – so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.

Driven By Our Commitments, Guided By Our Values

In the simplest terms, our values come down to this: Do the Right Thing. The Right Way.

We are driven by our commitments to put people first and to achieve success with integrity as we enable sustainability progress for businesses and cities.

We Value Our Customers

We place our customers at the center of what we do and aspire to delight them every day.

We Value Safety

We have zero tolerance for unsafe actions and conditions and make safety a core value without compromise.

We Value Our Environment

We are responsible stewards of the environment and champions for sustainability.

Fulfilling Our Promise Every Day

Today, we're changing how waste is collected, creating alternative fuels and forging a more sustainable tomorrow for all of us.

While this is our story, it's not the end. We're writing new chapters every day with our pursuit of solutions for planet-wide issues. But we always remember the guiding principle that took us from the cobblestone streets of Chicago to your street: to provide the most consistent service in the industry.