If a holiday falls on a weekday, collections for the rest of the week will be pushed back a week day. For a Thursday holiday, service would be on Friday, and Friday service would be Monday. For holidays on Saturday or Sunday, there are no delays.
Residential Waste Service in Rochester, NH
Trash, Recycling & Yard Waste Pickup
Rochester has partnered with WM to provide residential waste service that sets the standard for sustainable trash disposal and recycling.
Holiday Schedule
Check for holidays that may affect your service
Service Guides & Instructions
Service & Collection Information
WM provides weekly trash collection in city-provided 64 gallon cart. To view your specific service day, please click here, enter your address and select "Verify."
Container Setout Instructions
Place container on the street with wheels against the curb by 7 a.m. on collection days and remove same day. Keep container at least three (3) feet from parked cars, mailboxes, and other obstacles that may prevent WM team members from picking it up.
How to Prepare Your Materials
All trash should be bagged. Do not overfill your container – the lid must close tightly. Overflow and materials outside the cart will not be collected. Overflow can be taken to City of Rochester Drop Off Center, 18 Isinglass Drive, Bldg. 1.
What Belongs in Your Container
Acceptable items include standard household trash like food waste, chip bags, paper towels, plastic bags, and textiles (donate if lightly used).
Non-acceptable items include construction waste, auto parts, tires, household hazardous waste (paint, oil, household cleaners), medical or electronic waste.
Set Up New Residential Service
For new service starts, please submit a request for help by clicking here. Select "Continue as Guest," enter your address, and follow the prompts to submit a request.
Report a Missed Pickup
If your container was curbside by the specified time and not emptied, click here to report a missed pickup via the link that will appear under the "Next Pickup" section after 6 p.m. on your service day and will remain for 72 hours. Missed pickups cannot be scheduled if your container was not out or was blocked at the time of service.
If you do not see the "Report Missed Pickup for Prior Service" link, that means you are not eligible or are outside the specified time.
Questions? Unable to submit your request? Please scroll to the bottom of the page to live chat with an agent or request help.
Request an Additional Container
Additional carts are available for a fee. Click here to submit a request for help to make changes to your service. Select "Continue as Guest," enter your address, and follow the prompts to submit a request.
Request a Container Repair or Replacement
To view your eligibility to request a container repair or replacement, please visit our support article, scroll to the "Residential" section, click "Get Started," and enter your address.
Questions? Unable to submit your request? Please scroll to the bottom of the article to "Request Help".
Find tips, guides and important information related to your waste service. Download and save for quick reference.
Video
Recycling 101
Watch Recycling 101 to learn about the Three Basic Rules of recycling:
- Recycle dry bottles, cans, paper and cardboard
- Keep food and liquid out of the recycling
- No loose plastic bags or film, and no bagged recyclables
The Local Leader in Waste Management
Communities across North America trust WM for residential waste and recycling services.
We take the utmost care in everything we do — from collecting your trash and recycling to defining the future of sustainable waste management. WM is more than your waste services provider. We're your neighbors — proudly serving our community and our planet.
Need help?
Find a solution online or connect with a support agent.