Can I still drop my payment by the office?

While WM prefers you pay your bill online, setup auto pay, or mail your payment, we understand many of the Morgan Disposal customers prefer to drop your payment at the local WM site. Through 12/31/2025, you may continue to drop your payment at the Cole County Transfer Station located at 6111 W State St, Charleston, IL 61920.

Will I continue to use my existing carts and/or dumpster?

Yes, continue to use your existing cart or container for disposal and collection. If your existing container is damaged and needs to be replaced, we can schedule that accordingly. We will review rebranding and total cart or container replacement after the first of the year.

What happened to the Morgan Disposal employees?

WM is welcoming Morgan Disposal employees to the WM family.

Welcome to WM

A girl waves to a garbage truck driver, who waves back.

A Farewell From Your Friends at Morgan Disposal

After 54 years of servicing the Charleston and Mattoon communities, effective October 1, Morgan Disposal has officially sold to WM. Thank you to our many customers that our family has been proud to service.

We have been working on this transition to WM for months to ensure that our customers will have a good experience. Please take a minute to read WM’s letter regarding their plans to maintain pricing without new fees or surcharges.

With a new service provider there will be some changes. For example, WM will be asking customers set out their carts by 6 a.m. on their day of service. WM will service one side of the street at a time and then WM will service the customers on the other side of the street on the way back. WM’s routes pickup times will vary slightly from Morgan’s due to their service protocols.

Like Morgan Disposal, WM’s team lives in the Charleston and Mattoon communities, and cares about ensuring that WM provides great service to the community.

A WM driver shakes hands with a resident beside a collection truck.

We're Excited You're Here

WM of Illinois purchased Morgan Disposal, effective October 1, 2025. With the addition of Morgan Disposal, WM is proud to deliver safe, reliable services to our combined residential, commercial and industrial customers throughout Charleston and Mattoon communities.

Your next step is activating your My WM online profile to gain easy access to your service information. You’ll find your WM account number on the postcard mailed or email sent to you on October 1, or on your first WM invoice.

Once you’ve activated your account, you can view your pickup schedule, enroll in AutoPay and Paperless Billing, set your service notifications and more!

Thank you for your business. We look forward to delivering safe, reliable service to the community.

Get More with My WM

As you become more familiar with your new WM service, take a moment to set up your online profile to access your service information anytime, from any device.

Features like AutoPay and Paperless Billing ensure you’ll never miss a payment and setting your service alerts will keep you informed on the things that matter to you the most. Other features include scheduling an extra pickup, viewing your next scheduled service, updating your service frequency and more!

A hand holding a smartphone open to the My WM app.

Self-Service Quick Links

Once you set up your My WM profile, use the quick links to manage your account.

Pickup ETA

Holiday Schedule

Report a Missed Pickup

Frequently Asked Questions

Yes, your new account number will be on your first invoice. Additionally, if Morgan Disposal had an email address on file for you, WM will be sending you an email within the first 2 weeks with your account number.

No, WM will keep your same billing cycle / frequency. If you are usually billed monthly, your first WM invoice will be sent on or around October 6th. If you are usually billed every 2 months, your first WM invoice will be sent on or around November 3rd.

Once you have set up your My WM account, you will have access to the many self-service options we provide so you can manage your account at your convenience.

WM will service your home/business on the same schedule with the same frequency. If your schedule should change in the future, a communication notifying you of this change will be delivered in advance.

Collection may be one-day delayed following a major holiday.  Be sure to indicate your communication preferences on your My WM account, so that we can update you on any schedule delays.

WM will continue to provide recycling pickup service every other Wednesday as currently scheduled.

You may continue to call the same local number used for Morgan, 217-348-8381. Your call will be answered by a WM representative that is prepared to assist you.

You’ll also have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.

To increase our speed in answering customers' questions, WM has added an additional phone number for Morgan Disposal: 217-993-7575. Both numbers have live agents ready to assist customers with questions.

Activating a My WM account is not required for service, but it will make it easier to manage all your WM services online. With a My WM account, you’ll be able to pay bills, choose your preferred communication method, access pickup schedules, enroll in AutoPay and Paperless Billing, and more.

WM will honor all existing residential base rates for at least twelve months, and existing commercial rate for 6 months with no contract requirement. Should you cancel service at a future date, you will not be charged a cart removal fee.

You’ll also have access to the many self-service options we provide to help manage your account – including My WM mobile app – so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.

Before cancelling your service, please take note of the following:

All fees have been waived. WM has waived all fees, including cart or container exchanges and/or removals, payments, etc.
Residential pricing is frozen for a minimum of 12 months.
Commercial pricing is frozen for a minimum of 6 months.

If you make the decision to cancel your service, WM is committed to collecting all canceled containers or carts as soon as possible. We are using all resources available to collect containers or carts, including third-party vendors. Please ensure your carts are placed at the curb.

If you would like to drop off your cart rather than wait for it to be removed, you can drop off your cart at the Cole County Trasfer Station located at 6111 W State St., Charleston, IL 61920.

Driven By Our Commitments, Guided By Our Values

We Value Our Customers

We place our customers at the center of what we do and aspire to delight them every day.

We Value Safety

We have zero tolerance for unsafe actions and conditions and make safety a core value without compromise.

We Value Our Environment

We are responsible stewards of the environment and champions for sustainability.

Fulfilling Our Promise Every Day

Today, we're changing how waste is collected, creating alternative fuels and forging a more sustainable tomorrow for all of us.

While this is our story, it's not the end. We're writing new chapters every day with our pursuit of solutions for planet-wide issues. But we always remember the guiding principle that took us from the cobblestone streets of Chicago to your street: to provide the most consistent service in the industry.