Welcome to WM

Yes, your new account number will be on your first invoice. Additionally, if Troupe Waste & Recycling had an email address on file for you, WM will be sending you an email in within the first 2 weeks with your account number.

No, WM will keep your same billing cycle / frequency.If you are usually billed monthly, your first WM invoice will be sent on or around October 6th. If you are usually billed every 2 months, your first WM invoice will be sent on or around November 3rd.

Once you have set up your My WM account, you will have access to the many self-service options we provide so you can manage your account at your convenience.

The easiest way to view your current balance and a copy of your current invoice is to sign up for or log in to your My WM account. From there, you can access current and past invoices, see your current account balance and make payments. If you choose to continue receiving paper bills, an Administrative Charge to process manual payments may apply at some time in the future.

While WM prefers you pay your bill online, setup auto pay, or mail your payment, we understand many of the Troupe Waste & Recycling Disposal customers prefer to drop payment at the local WM site. Through 12/31/2026, you may continue to drop your payment at the office located at 1477 Bedford Street Abington, MA 02351.

We were not able to transition any payment details to your new account. The good news is, it’s easy to enroll in WM’s AutoPay program to continue to take advantage of these features. To enroll, sign up for or log in to your My WM profile on wm.com. From the dashboard, go to your billing overview and opt in to AutoPay and Paperless Billing.

WM will service your home/business on the same schedule with the same frequency. If your schedule should change in the future, a communication notifying you of this change will be delivered in advance.

With a new service provider there will be some changes. For example, WM will be asking customers set out their carts by 6 a.m. on their day of service. WM will service one side of the street at a time and then WM will service the customers on the other side of the street on the way back. WM’s routes pickup times will vary slightly from Morgan’s due to their service protocols.

Collection may be one-day delayed following a major holiday. Be sure to indicate your communication preferences on your My WM account, so that we can update you on any schedule delays.

WM will continue to provide recycling pickup service as currently scheduled.

If you have any questions during this transition, please call at 781-340-0030.

You’ll also have access to the many self-service options we provide to help you manage your account once you create a My WM online account—including My WM and the WM mobile app—so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more

Activating a My WM account is not required for service, but it will make it easier to manage all your WM services online. With a My WM account, you’ll be able to pay bills, access pickup schedules, enroll in AutoPay and Paperless Billing, and more.

WM will honor all existing residential base rates for at least twelve months, and existing commercial rate for 6 months with no contract requirement. Should you cancel service at a future date, you will not be charged a cart removal fee.

You’ll also have access to the many self-service options we provide to help manage your account – including My WM mobile app – so you can easily view billing dates, set up automatic payments, view pick-up schedules and much more.

Yes, continue to use your existing cart or container for disposal and collection.

If your existing container is damaged and needs to be replaced, we can schedule that accordingly.

We will review rebranding and total cart or container replacement after the first of the year.