How do I update my billing and payment preferences?

Log in to My WM. If you don’t have an account, you can register using the Customer ID found on your invoice.

1. If you have more than one account, select the account you want to manage.

2. On the "Billing" card, choose your preferred billing method by selecting:

   • Enrol to Start Paperless Billing: Receive invoices by email

   • Manage to Stop Paperless Billing: Continue receiving paper invoices

3. Verify that your email address or mailing address is correct.

1. If you have more than one account, select the account you want to manage.

2. On the billing card, select Billing Details.

3. Under "Account Services," you can:

   • Add or update a credit/debit card or bank account

   • Set up AutoPay to avoid late fees

4. Save changes and confirm updates.

You can switch back to paper billing at any time by updating your preference in your account settings.

AutoPay is secure. WM uses encryption technology to protect payment information.

For any changes made to your account, you will receive an email confirmation to ensure transparency and accuracy.