How to Read Your First or Final WM Invoice

Your first invoice may look different if your service started in the middle of a billing cycle. Here’s what you might see in the "Details of Service" section:

• Prorated charges: Partial charges based on your start date.

• One-time fees: For things like container delivery or account setup.

• Standard Surcharges & Taxes: Energy, environmental, and applicable sales tax.

Example: If your service began on July 16, your invoice may show charges from July 16-31 plus full charges for August.

Your final invoice may also vary if your service ended mid-cycle. Here’s what you might see in the "Details of Service" section:

• Prorated Charges: For service up to your cancellation date.

• Removal Fees: For carts or containers.

• Credit/Adjustments: For any unused prepaid service (commercial customers only).

• Final Surcharge & Taxes: Applicable fees and taxes.

Example: If your services ended on July 2, your invoice may include removal fees and prorated service charges.

If you believe a charge on your first or final invoice is incorrect:

• Click the "Request Help" below to submit a support request

• Chat with a live agent directly from the support page