How do I reinstate my WM account or service after non-payment?

In this article

Find out how to reinstate an inactive or cancelled WM account.

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Unlike a seasonal or vacation hold, which is a temporary pause in service made upon request, an account can become inactive or cancelled due to an unpaid invoice or outstanding balance. If your account is cancelled or inactive due to an unpaid invoice or outstanding balance, you can follow the steps below to restore your service.

Pay Your Outstanding Balance

If you believe your WM account is inactive due to non-payment:

Visit wm.com.
Click Make a Payment near the top of the page.
Pay your balance using either Continue as Guest or Log In.

What to expect after payment

If your service is suspended, your account will be resumed within 3 business days.
Service will restart on your next scheduled collection day.
An automatic resumption charge may apply.
If you were previously enrolled in AutoPay, you will need to re-enrol after payment.

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Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.

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