What is the WM Smart Truck® program?

The WM Smart Truck® program:

• Sends meaningful insights about your service levels and billing to your inbox

• Helps prevent loose material, odours, and pest problems caused by overage

• Provides helpful reminders about what is and is not acceptable in your containers

• Keeps drivers on schedule and focused on providing safe service

Truck-mounted cameras have assisted our drivers for nearly a decade. Today, this technology also helps us make your service more efficient and sustainable by keeping an eye out for two obstacles that can slow down service and prevent a second life for your materials: overloaded containers and contamination. Here’s how it works:

1. WM Smart Truck® technology captures footage of your containers as we tip them into the truck during service. The software, working with GPS, also notes the service address and helps us mark your pickup complete.

2. Technicians review the footage to ensure materials were placed in the correct container and collected successfully. This information is never shared.

3. We’ll give you a heads-up if a container associated with your service address is overloaded or contains unacceptable material so you can adjust your service levels or usage. Depending on your location and service contract, these notifications may also inform you of warnings or charges.

To help your community meet its sustainability goals and avoid overages and contamination, be sure to manage your waste properly:

Place materials in the correct cart and make sure the lid can close completely.

Log in to My WM and opt in to Smart Truck® Insights for alerts about incorrectly filled carts. If your container is always full, let’s find a better fit. To learn more, read How can I change my container size?