How do I enrol in AutoPay?

1. Log in to My WM. If you have more than one account, select the account you want to manage. (Each account will need to be enrolled separately).

2. On the My WM dashboard, go to the "Billing" tile and click Enrol next to AutoPay.

3. You can set up AutoPay using either a credit/debit card or a bank account.

4. Fill out the payment method fields, read the Terms & Conditions and click Add.

To learn more about how to manage your AutoPay payment method, click here.

AutoPay refers to automatic recurring payments using your credit card or direct recurring withdrawals from your chequing account through a Pre-Authorized Debit Agreement (a PAD Agreement). If you are a customer with a Canadian service address, you can choose to set up automatic payments through AutoPay. Payments by AutoPay are drafted 20 days after the invoice date.

If you would like to set up recurring direct withdrawals, follow the steps below:

1. Log in to My WM. If you have more than one account, select the account you want to manage. (Each account will need to be enrolled separately).

2. Navigate to the "Billing" tile and click Enrol next to AutoPay.

3. You can set up AutoPay using either a credit/debit card or a bank/chequing account.

4. If using a bank/chequing account, please enter your 3-digit bank number followed by your 5-digit transit number in the routing number field.

5. If you're using a chequing account, complete the PAD Agreement and click Continue.

6. Fill out the payment method field, read the Terms and Conditions and click Add/Continue.

AutoPay may not be available if you pay for service through a homeowners’ association, city or other third party.

To learn more about how to manage your AutoPay payment method, click here.

Payments are withdrawn 20 days after the invoice date for Canadian and U.S. customers. This payment withdrawal date may differ from the payment due date specified in the payment terms of your service agreement. Please note that the automatic payment withdrawal date is fixed and cannot be changed.

1. Log in to My WM. If you have more than one account, select the account you want to manage. (Each account will need to be unenrolled separately).

2. Go to the "Billing" tile on your My WM dashboard.

3. Select Manage under AutoPay and click Stop AutoPay.

Note: AutoPay cannot be paused. You can either be enrolled in or unenrolled from this feature. AutoPay updates take effect with your next payment cycle.