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  3. Comment puis-je gérer mes Préférences de communication?

Comment puis-je gérer mes Préférences de communication?

Contents

  • Service Communications
  • Billing
  • Insider Info

Related Articles

  • Comment puis-je me connecter à mon compte?
  • Comment lier mes comptes?
  • Comment gérer mon compte?
In this article

Découvrez comment gérer vos préférences de communication par courriel et texto.

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With multiple entry points, accessing your preferences is easier than ever! You can:

  1. Log in to My WM. If you have multiple accounts, select the account you want to manage.

  2. Go to the profile or person icon on the top navigation bar

  3. Click on Notification Preferences.

  4. Verify your service address and set your email and text preferences. Click Save Changes.

You can opt for additional contacts on your account into email communications. For legal reasons, text message preferences must be set by each individual contact. To receive text messages, they’ll need to create a WM profile and link the account to it.

You can also update the contact information for yourself through your profile settings or your other contacts’ information through manage contacts.

If you need to update contact information, please allow 24 hours for changes to take effect.

Note: At this time, only U.S. mobile numbers can receive text notifications. Commercial and Roll-Off customers can apply these settings to multiple accounts by selecting the "Apply These Preferences" box above the Save Changes button.

Managing the type of communications, you receive has never been more convenient. You can customize 6 categories of communications to make sure you’re getting the right level of information about your account.

Service Communications

  • Service & Order Updates: Communications about container delivery status, upcoming pickups and one-off requests.

  • Smart Truck℠ Insights: Communications about overages and contamination and any related charges.

  • Service Exceptions: Notifications when we’re not able to complete service.

  • Service Reschedules: Communications when service will be delayed or rescheduled due to holidays, weather or reroutes.

Billing

  • Payment Reminders: Reminders sent before payment is due if you’re not enrolled in AutoPay/Paperless Billing. Here's how you can enroll in AutoPay and Paperless Billing to avoid missing a payment and save a few trees along the way.

Insider Info

  • WM News & Offers: Information about getting started, recycling, promotions and events.

Note: You may opt out of all service-related emails with the exception of Service Reschedules communications, which provide vital information regarding your service.

Was This Information Helpful?

Information in this article may be inapplicable to customers who receive service pursuant to a WM agreement with a municipality, association or other entity, or where applicable law requires differing terms of service.

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© 2026 WM Intellectual Property Holdings, LLC.

Politique de confidentialité pour la Californie

Plan du site

Politique de confidentialité

Conditions d'utilisation

Litiges et Arbitrage

Accessibilité

© 2026 WM Intellectual Property Holdings, LLC.

Politique de confidentialité pour la Californie

Plan du site

Politique de confidentialité

Conditions d'utilisation

Litiges et Arbitrage

Accessibilité